Information/Data Analyst

The position

You are responsible for deriving insights from the customer contact channels where our clients interact with us. These include the following channels: web data, customer contact center, social media data, email data, and external data. The goal is to gain insight into our clients’ behavior and emotions throughout the customer journey, improve the customer experience, and develop more effective customer processes.

In addition, you and the three-person data team are responsible for collecting, preparing, transforming, and analyzing data. You monitor data quality and ensure that the data is consistent and reusable. You analyze interesting trends in the data and create visualizations and dashboards to help us interpret the data, with the goal of providing insights and supporting decision-making.

In addition, you will be (partly) responsible for dashboards and reports, and you will contribute to predictive and optimization models aimed at improving customer satisfaction, effectiveness, and efficiency.

You will contribute daily to the very best customer service and ongoing internal optimization. This includes:

• Process Optimization
• Cost savings
• Quality improvements
• Monitoring and optimizing KPIs

Duties and Responsibilities

• You understand business needs better than anyone else, translate this into impactful analyses, and come up with concrete proposals for improvement;
• Mapping buyer and customer journey data, and providing recommendations and advice based on this data;
• You build predictive models;
• You are responsible for data visualization;
• You take the initiative in improving marketing campaigns;
• You will analyze trends in visitor behavior and market developments and link external data sources with internal ones.

Who are you?

You are a:

• A target audience strategist who understands what drives target audiences and how to visualize that using data.
• A performance-driven data specialist with up-to-date knowledge who is eager to contribute to the WWF.
• You have at least 2 years of relevant work experience.
• Excellent verbal and written proficiency in Dutch; proficiency in English is a plus.

Core Values

You identify with the core values of WWF Netherlands:

• Courage
• Integrity
• Respect
• Collaborate

Who are we?

WWF Netherlands is a professional and dynamic organization with an informal work environment based in Zeist. The working language is English.

The organization consists of the following departments: Conservation, Engagement, Organization & Talent Development, and Finance & Operations.

The Engagement department primarily uses Dutch. This department is responsible for engaging various target groups in the Netherlands in our mission. Engagement operates using an agile approach with 4 chapters and 7 squads; multidisciplinary, self-organizing teams with their own responsibilities. To strengthen the Digital & Data chapter within the Engagement department, we are seeking a (junior/mid-level) Data/Information Analyst.

The Information/Data Analyst reports directly to the Head of Digital & Data.

What do we offer?

• An office surrounded by beautiful, green nature;
• Great coworkers and the opportunity to build an international network;
• A position of 24–32 hours per week. Initially, a one-year contract will be offered with a one-month probationary period;
• A competitive salary based on the Dutch nonprofit sector; the minimum gross monthly salary for the position is 3,154 EUR, and the maximum monthly salary is 4,667 EUR, depending on relevant experience (and based on a 40-hour workweek) (due to the maximum salary, we are unable to sponsor a residence permit for highly skilled migrants);
• Employees also receive a personal budget, consisting of 8% vacation pay and 2.08% flexible budget, and are entitled to 6 weeks of leave per year (based on a 40-hour workweek);
• We encourage flexible work arrangements and the use of public transportation and bicycles for commuting and business travel. Commuting expenses are reimbursed based on second-class public transportation fares (NS Business Card).

Information and Procedure

Are you interested in this position and do you fit the profile described above? If so, we invite you to apply using the application form for this role on our Careers page. The deadline for applications is December 11, 2022.

To work at WWF NL, you need a valid work permit.

If you have any questions about this application process, please contact Babette Vanlancker (Recruiter) at bvanlancker@wwf.nl. If you have any questions about the position, please contact Paul Zevenboom (Head of Digital & Data) atpzevenboom@wwf.nl.

We value diversity of backgrounds and cultures within our organization and would like to see this reflected in the composition of our team. We therefore especially encourage candidates from underrepresented backgrounds to apply.

We take the safety and well-being of our colleagues seriously. We therefore ask you to complete an integrity statement and may request references. A Certificate of Good Conduct is required for all positions.