Help Desk Representative
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The Amsterdam University of the Arts (AHK) comprises the Breitner Academy, the Academy of Architecture, the Conservatorium van Amsterdam, the Netherlands Film Academy, the Reinwardt Academy, and the Academy of Theatre and Dance. Through a wide range of specialized bachelor’s and master’s degree programs, the AHK prepares students for careers in the national and international fields of art, culture, and heritage.
Within the Amsterdam University of the Arts (AHK), support services are centralized within the Service Bureau, which consists of the following departments: Corporate Control, Central Administration and Procurement, IT, Education, Research, Communications, Information Management, Facilities and Management, and Human Resources (HR).
Help Desk Representative (0.9 FTE)
for a period of one year
Who are you?
Thanks to your service-oriented, proactive attitude and pleasant manner, employees with IT issues feel that you understand them. You’re able to analyze situations quickly and distinguish between the main issues and the secondary ones. Because you’re fluent in both Dutch and English, you’re well-equipped to assist international employees.
What will you be doing?
As a help desk agent, you’ll be the first point of contact for all AHK employees regarding IT. You’ll use TOPdesk as your ticketing system. In addition to logging calls, you’ll immediately resolve all basic customer inquiries related to workplace support. You’ll also coordinate with your second-line colleagues.
What do you bring to the table?
You have at least one year of experience as an IT service desk agent. You also have experience with incident management systems (preferably TOPdesk). You have gained your knowledge of Office 365 through training courses and/or work experience. In addition, you have a clear affinity for technology.
Who are we?
The ICT Department is responsible for the preparation, coordination, and implementation of ICT policy for the entire Amsterdam University of the Arts (AHK). The department manages and maintains all applications formally in use within the AHK for the purposes of education, operational management, and office automation. We also manage and maintain the ICT infrastructure and support all staff and students in the use of ICT equipment, products, and services.
What do we offer?
The position is classified in pay scale 7, with a maximum gross monthly salary of €3,264.65 for full-time employment. Employment and compensation are governed by the collective labor agreement for higher professional education (CAO-HBO); pay grade is partly determined by education and work experience. A comprehensive benefits package is provided. This is a one-year contract.
You will be working in an inspiring and informal work environment on Hortusplantsoen in the heart of Amsterdam. The AHK offers attractive terms of employment in accordance with the collective labor agreement for higher professional education (CAO-HBO), including an 8.3% year-end bonus, an ABP pension plan, a generous vacation policy, a travel or work-from-home allowance, and opportunities for further education and professional development. If you become our new colleague, we will require a Certificate of Good Conduct (VOG) upon your start date.
For inquiries and applications, please contact
. For more information about the position, please contact Bryan Marshall, Acting Head of IT, at 06-26623001. Do you meet the above job requirements and would you like to apply immediately? Please send your cover letter and resume by Monday, August 8, to the Amsterdam School of the Arts, attn: Bryan Marshall, via vacature-sb@ahk.nl, referencing “help desk employee vacancy.”
We prefer to handpick our own team and therefore will not be considering any recruitment proposals in response to this job posting.
