Regional Manager Global HR Organisation

About The Walt Disney Company

The Walt Disney Company, together with its subsidiaries and affiliates, is a leading diversified international family

entertainment and media enterprise with the following business segments: media networks, parks and resorts, studio

entertainment, consumer products and interactive media. From humble beginnings as a cartoon studio in the 1920s

to its preeminent name in the entertainment industry today, Disney proudly continues its legacy of creating worldclass stories and experiences for every member of the family. Disney’s stories, characters and experiences reach

consumers and guests from every corner of the globe. With operations in more than 40 countries, our employees and

cast members work together to create entertainment experiences that are both universally and locally cherished.

Our belief

It is TWDC’s belief and culture that Building a diverse and inclusive workplace is key to creating world-class

entertainment and experiences that reflect our audiences around the world. Disney managers are responsible for

assessing new talent and making hiring decisions and will have an opportunity to make a significant and positive

impact in ensuring our hiring practices are truly inclusive, and equitable recruitment practices are key to our success.

Job Summary

This role, reporting to the Senior Manager, Global HR Operations EMEA, is responsible for the day-to-day leadership

of Global HR Operations. It has leadership accountability for a team who is supporting the HR operation needs of

employees in defined markets in the EMEA region. This role will focus on the ongoing client needs and will interface

with clients for assessment of new work, services, processes, and escalated issues. It will closely interact with peer

Regional Managers and the Project Leadership team to develop operational strategies that support the ongoing

evolution of the Global HR Operations Organization. It will identify opportunities for continuous improvement and

efficiencies for increased productivity and exceptional customer service. Utilizing a variety of sources, data and

metrics identify strategies for efficiencies and increased productivity.

Key Responsibilities

The primary duties of the role are:

Leadership

• Lead work and daily activities for the Global HR Operations organization to ensure Service Level Agreements

(SLAs) are met, issues are resolved with regional clients.

• Provide onsite expertise and escalation support to team and enterprise clients on Global HR Operations work.

• Directly support enterprise clients on time sensitive or highly confidential work

• Direct team performance. Identify areas of opportunity such as training, scheduling, performance

management, communication and recognition that will enhance the work environment and team success.

Strategy Development and Execution

• Identify opportunities to drive the business forward by identifying and planning changes to the business

considering client needs, customer experience, technology, and Service Level Agreements

• Engage and influence regional clients and support the Global HR Operations management team to implement

operational strategies.

• Lead on prioritization of overall team delivery in line with Global HR Operations and business priorities.

• Be proactive in identifying and understanding client, segment and market business models, priorities, and

cultural nuances as an input to operational strategy development and execution.

• Apply critical thinking and act as thought partner with senior leadership to integrate new work, processes,

businesses, markets and projects across the region and where appropriate the enterprise.

• Leverage technology to improve the employee experience, increase productivity and build a Global HR Ops

community.

• Gain an effective level of business awareness to provide a consultative approach to the delivery of HR

services.

Global HR Operations Community Building and team development

• Build a community among all Global HR Operations employees

• Identify and drive team training and development opportunities

• Lead Global HR Operations team members through change associated with new technology, new processes,

new team members and a growing, global clientele

Desired Education

• Bachelors degree in Human Resources, Business or related field or equivalent experience

Desired Previous Work Experience

• Minimum five years of leadership experience or HR functional expertise

• Previous work experience in an HR Operations or similar environment, ideally using Service Now, Workday,

SAP or a similar system.

• Experience managing teams through change.

• Experience in managing remote teams.

Desired Skills and Knowledge

• Multi-Lingual i.e. English and fluent in one other European language Demonstrated leadership skills with a

focus on developing talent within the organization

• Proven political savviness at building professional relationships and influencing stakeholders, including

executives; demonstrated courage in the face of adversity.

• Proven negotiation skills with the ability to gain agreement while keeping both the client and the goals of the

Global HR Operation organization in mind.

• Demonstrated problem solving, conflict resolution, networking, continuous improvement, and technical

aptitude skills.

• Ability to multitask and prioritize/handle competing priorities in a fast-paced environment.

• Proven effective written and verbal communication skills with the ability to develop both written and verbal

executive summaries.

• Flexibility and adaptability in a changing work environment

• Ability to manage teams and employees to drive organizational performance.

• Ability to build a cohesive team while maintaining productivity.

• Ability to identify when executive escalation is necessary.

• Ability to develop and implement operational and organizational strategies.

• Ability to act as thought partner with senior leadership across the enterprise to integrate new work,

processes, businesses, markets and projects.

• Ability to analyse productivity and hold employees accountable according to analytical/measurement data

• Demonstrated ability to handle confidential information.

• Self-motivated to take initiative and ownership on issues and identify when escalation is needed.

• Ability to identify patterns that could indicate systemic issues.

• Ability to demonstrate awareness of and acknowledgement of market differences, including cultural

differences and legislative differences.

• Demonstrated proficiency in Microsoft Office suite.

• Experience in working with HR Information Systems software: Workday, SAP, Service Now