Director of Elderly Care Operations & Internal Processes

Our organization

At Cordaan, we are committed to keeping healthcare accessible and affordable, even ten years from now. And we believe we can do it. Together as colleagues, with people with lived experience, with all our volunteers, and with the network of our clients and the organizations around us. We are working within a challenging social context to create a fair and realistic vision for the future. We realize that the future demands something from all of us, from every colleague. We will come up with new ideas, but also let go of old ones. We will continue to discuss the future with one another—what it means for us and the path to get there. Together, we shape the future. Within the social context, we must make a number of choices for the future of support and care provided by Cordaan. We must choose how we chart our course toward 2033. We make these choices based on our strengths:

Colorful & Meaningful Together

Diverse: We value the different backgrounds, unique talents, and life stories of our clients and colleagues. We build bridges between elder care, mental health care, and youth services.

Meaningful: as a trusted partner in the Amsterdam region, we can make a difference. We play an active role and contribute to solutions.

Working together and as a network: we work together within Cordaan and with our network in the city. We know the city, and the city knows us. We know which partners we can bring on board.

Our guiding principles for clients (personal strength and a familiar environment), colleagues (individuality and expertise), and Cordaan (responsibility and network) provide us with direction and help us make bold choices, both now and in the future. Just as our core values—trust, courage, and togetherness—are linked to our strength.

We are pursuing a strategic course with a ten-year horizon, during which we will continue to evolve. To remain agile, we are dividing this period into three-year blocks, starting with the 2024–2027 period. Every three years, we will define our focus and set objectives. If the environment changes, we can adjust these objectives accordingly.

Elderly Care at Cordaan

Cordaan’s elder care services are deeply rooted in Amsterdam and its neighborhoods. From dozens of locations and neighborhood teams, we provide daily care and support to older adults who live at home or in one of Cordaan’s residential facilities. This care is vibrant, meaningful, and always connected to the client’s daily life.

Cordaan is committed to a society where everyone counts. Elderly care is therefore more than just care: it encompasses housing, well-being, treatment, and maintaining control over one’s own life. In practice, this means that teams work on a neighborhood-based approach, collaborate with partners across the care continuum, and that there is room for personalized care and innovation.

A field in transition – tomorrow is today

Elderly care is being reorganized to prepare for the future. The Board of Directors has issued a mandate to develop a new management structure. This structure is intended to better align with Cordaan’s strategic objectives as well as with national developments such as the Framework Agreement on Elderly Care, the “Housing and Care for the Elderly” initiative, and the Strengthening of Primary Care.

The new Elderly Care Management Team will consist of three directors, each with their own portfolio: Care & Quality, Operations & Internal Processes, and Innovation & External Relations—but with shared responsibility for the organization as a whole. This management team is committed to an integrated approach, collaboration, and a culture of partnership.

Cordaan believes in the power of collaboration. Employees, clients, informal caregivers, and partners in the city are working together toward a future in which elder care remains accessible, people-centered, and sustainable. This approach focuses not only on organizational structures, but also on culture, leadership, and the way teams are supported.

Elderly care at Cordaan is therefore a dynamic field, offering opportunities for innovation, reflection, and growth. Whether it involves strengthening primary care, developing new models of residential care, or improving work processes—the momentum is building, and everyone is invited to join in. Today’s context calls for new ways of thinking, working, and acting—because tomorrow starts today.

The Position of Director of Elderly Care Operations and Internal Processes

Cordaan is seeking a Director of Elderly Care who is steadfast in their course and capable of driving change. Someone who can translate vision into practice and lead the elderly care sector through a time of transition and renewal. The following describes the scope of the role and the qualifications required of the ideal candidate:

The assignment:

The Director of Elderly Care is responsible for developing and implementing a shared vision for elderly care, in line with Cordaan’s strategic direction and national trends. This involves jointly implementing the strategy and addressing a number of common themes, including staffing challenges, the quality of care, the use of informal care, the team of the future with a different staffing mix, innovation, working according to the “5-step model,” new residential care models, facility processes, and the treatment service. The position requires integrated leadership across domains, locations, and themes, with the goal of creating a cohesive and barrier-free client journey. The director contributes to the realization of high-quality care, in line with Cordaan’s vision.

The ideal candidate:

• Fosters collaboration, trust, and ownership within a results-oriented organizational culture;
• Leads the geriatric care management team, as well as the executive board and the staff who report to the executive board;
• Maintains a constructive dialogue with employee representative bodies and client councils, and actively involves them in policy development and decision-making.

Operations and Internal Processes

This portfolio focuses on ensuring sound, future-proof operations within the sector. The director responsible for this portfolio:

• Is responsible for budgeting, production, capacity management, and financial results;
• Focuses on efficiency, transparency, and ownership in implementation;
• Links healthcare objectives to realistic implementation frameworks;
• Works with Finance, HR, Housing, Facilities, and IT to strengthen the conditions necessary for quality care;
• Contributes to organization-wide policy and decision-making in the area of operations;
• Is responsible for healthcare contracting and maintaining relationships with payers.

In short: a leader who combines vision and decisiveness, and who is committed to working with others to build a future-proof system of elder care within Cordaan. This role is carried out in close collaboration with the other directors, ensuring that vision, implementation, and innovation go hand in hand.

Who are we looking for?

We are looking for a director with an academic level of work and thinking, preferably in business administration or a related field. In addition, the candidate must have extensive experience as a senior manager in a medium-sized or large organization, with demonstrable final responsibility for operations and finance.

In addition:

• Knowledge and experience with various forms of financing in the healthcare sector;
• Experience in the healthcare sector, particularly with this target group, is a plus;
• Extensive experience at the strategic and tactical levels within organizations;
• Possesses sufficient knowledge, critical thinking skills, and the ability to think abstractly to develop a consistent long-term vision for the assigned portfolios;
• Possesses sufficient knowledge of areas outside their own portfolios to be able to identify connections within complex issues and develop new policy elements;
• Knowledge and experience in the field of healthcare developments and their implementation is a plus.

In addition, the Director of Elderly Care possesses the following competencies:

• Strategic insight: able to translate societal trends and internal challenges into a clear vision and direction for elder care, in line with Cordaan’s strategic direction;
• Integrated leadership: provides cross-functional guidance across the entire spectrum of the healthcare sector. It integrates care, operations, innovation, and external engagement into a single, cohesive whole;
• Connecting ability: builds bridges between teams, departments, and external partners. Fosters collaboration, trust, and shared ownership within the organization;
• Results-oriented: focuses on achieving concrete results without losing sight of the human element; knows how to set and achieve goals;
• Organizational sensitivity: has an understanding of the dynamics within a large healthcare organization and knows how to operate effectively within complex administrative and operational relationships;
• Networking skills: is visible and active within the external network of healthcare partners, municipalities, research institutions, and industry organizations. Represents Cordaan with conviction and authority;
• Change Management: drives momentum within an organization undergoing transition. Inspires, motivates, and guides teams in embracing new structures and ways of working;
• Analytical skills: able to analyze complex issues and make informed decisions based on data, insights, and practical experience;
• Communication skills: communicates clearly, persuasively, and effectively with a variety of audiences—from frontline employees to external stakeholders;
• Perseverance: Remains focused on the goal, even in the face of resistance or setbacks. Does not get easily discouraged and maintains a constructive dialogue to achieve results;
• Firmness in collaboration: Stands firm in discussions with the other directors. Is not afraid to voice and stand by their views, even when they differ from the group’s, while at the same time seeking common ground.

What do we offer you?

We are offering a challenging position within a dynamic organization that aims to be the leading healthcare provider and employer in Amsterdam, Huizen, and Nieuw Vennep. The terms of employment for this position are in accordance with the VVT collective bargaining agreement.

• Contract: a permanent contract;
• Salary: FWG 80: min. €7,497 and max. €11,825 gross based on a 36-hour workweek;
• Benefits: year-end bonus (8.33%) and vacation pay (8%);
• Travel expenses: a reimbursement of €0.19 per kilometer and a bicycle plan;
• Pension accrual: through the Healthcare & Welfare Pension Fund;
• Opportunities for growth: plenty of opportunities for personal and professional development.

Selection Process

The Director of HR, Quality & Innovation will contact you to schedule a telephone screening; if there is mutual interest, several interviews will follow. The appointment will be made by a decision of the Board of Directors. The selection process for the candidate consists of an interview with the Board of Directors, as well as interviews with three advisory committees, namely:

• Delegation from the management team and the board of directors;
• Delegation from the Elderly Care Management Team;
• Consultation meeting with a delegation from the Works Council/CCC.

The interviews will take place at Cordaan in Amsterdam. An (online) assessment is part of the process.

The application deadline for this position is September 8, 2025.

Colorful and meaningful together

Cordaan is seeking a director who actively contributes to an inclusive organizational culture that embraces diversity and in which everyone feels seen and valued. We believe an inclusive recruitment and selection policy is essential. We embrace the uniqueness of our colleagues and encourage the development of their talents. We want clients and colleagues to see themselves reflected in our organization. This requires a diverse representation of employees and managers from various backgrounds. Cordaan strives to hire and retain more people from groups that are still underrepresented.

Do you see yourself in this role, but don’t meet all the listed criteria? We still encourage you to apply

Questions?

For more information about the position and the application process, please contact Nicky van Veenhuizen (Recruitment Team Lead) at nvanveenhuizen@cordaan.nl or 06-11865088.