Team Leader

We are looking for a team leader who is willing to lead two of our teams with vision and decisiveness. We have dedicated, knowledgeable advisors, and we know exactly who we are working for. We are increasingly focusing our services on finding appropriate solutions for the people who seek our help. As a team leader, you will oversee the services provided at our offices, both in terms of quantity and quality. You will contribute to our ambition to provide high-quality, accessible legal services alongside your team of legal advisors. Professional autonomy and a results-oriented approach are becoming increasingly important within our teams. We are looking for a team leader who, together with our teams, is willing to try out new ways of working, and who facilitates, inspires, and challenges the teams as they navigate change.

This is you

You are a leader who inspires, supports, and coaches colleagues. You collaborate and contribute ideas, are curious and critical, and aren’t afraid to address issues when things aren’t going well. You communicate clearly, empathetically, and with a sense of humor. You know what your teams need to do their jobs well—and you facilitate that with a focus on both results and humanity. You are interested in current events in society and specifically in your region. You are highly capable of maintaining an overview. You are willing to seek out new challenges, reflect honestly on successes and failures, and are able to build support for change. You have completed at least a bachelor’s degree, you are familiar with working in legal services, and you have some managerial experience.

This is your team

You will lead two teams of expert (senior) legal advisors with diverse backgrounds and work experience. They assist people seeking legal advice by phone, at the front desk, or during office hours. To them, you are visible, easily reachable, and approachable.

The team in Utrecht consists of twelve colleagues. The team assists clients seeking legal assistance from our office on Catharijnesingel. The Amersfoort team does the same with eight colleagues from the office on Asch van Wijckstraat. Both teams work independently but support each other when needed—for example, with front desk staffing or telephone support. As a team leader, it is important that you provide stability and are committed to these teams for the long term.

Together with the branches in The Hague and Leiden, these two branches form the Mid-West region. The region roughly covers the province of Utrecht and the northern part of South Holland. In the region, you will be part of the Regional Management Team (RMT), consisting of a regional manager, a regional coordinator, and two fellow team leaders. There is plenty of room for the branches to maintain their “local character,” while the RMT remains energized when addressing shared topics and approaches. For ideas, inspiration, and opportunities to brainstorm, you can turn to your fellow team leaders and your regional manager.

What we offer you

• You’ll become part of an ambitious and supportive regional management team (regional manager, regional director, and three team leaders), where you can find inspiration and bounce ideas off one another;
• We offer you plenty of opportunities and support for your personal development. For example, you’ll have access to training and coaching, and you’ll participate in the leadership development program;
• You will work at both locations (Utrecht and Amersfoort), and regional management team meetings are usually held at the The Hague office, near The Hague Central Station;
• You will be offered a one-year contract for 32–36 hours per week, with the intention of turning this into a long-term position;
• Your salary falls under Scale K of the Legal Assistance Collective Bargaining Agreement: €4,989 to a maximum of €7,006 based on a 36-hour workweek. Salary will be determined based on experience;
• You will receive all the standard employment benefits in accordance with the Legal Assistance Collective Bargaining Agreement, such as an 8.3% year-end bonus, a fitness allowance, a 2/3 contribution toward your pension premiums, generous parental leave policies, the option to buy or sell leave, the option for a 40-hour workweek and compensatory leave, participation in a bicycle purchase plan, etc.;
• A second-class NS Business Card and/or a generous mileage allowance for business travel.

Is this your job?

We look forward to receiving your application by Monday, April 13 at the latest! Click on “Apply” and the rest is self-explanatory. The first interviews will take place on Tuesday, April 21. An assessment is part of this application process.

Would you like to learn more before applying? Please contact Irma Krijtenburg, Regional Manager (06 15121358 / ikrijtenburg@juridischloket.nl), Mandy van Suijlichem, Team Leader for Leiden/Utrecht (06 43299914 / mvsuijlichem@juridischloket.nl) or with Manon Eustatia, Team Leader The Hague/Amersfoort (available starting April 7 at 06 41578558/meustatia@juridischloket.nl).

Please note: this is not a "traditional" cover letter

We place great importance on a fair and consistent evaluation process. That is why we ask that you do not submit a traditional cover letter. Instead, we ask that you answer the three questions below in your letter. Your answers will help us determine whether your profile is a good fit for the position.

Do not use more than 200 words per question.

1. What appeals to you most about working at the Legal Help Desk? Tell us a little about your experience with or affinity for our target audience and/or the field.

2. Describe a situation in which you were responsible for leading a team. What was your role, how did you fulfill it, and what was the outcome for the team and the organization?

3. Describe a situation in which, as a manager, you encountered resistance or conflicting interests. How did you determine your position, what decisions did you make, and what was the outcome of your approach?

Careers at Het Juridisch Loket

At the Legal Help Desk, we help people navigate the legal system. Online when possible, and in person when they are entitled to it. We are legal advisors with a heart for our fellow human beings. We are well-versed in all areas of law, so the work is very varied. We do work that often requires patience and social skills, and you get a lot in return. But above all: the feeling that you are making a difference. Every single day.

Recruitment agencies are asked to refrain from contacting us regarding this job opening.