Planning Associate (F/M/X)

About Het Concertgebouw

The Royal Concertgebouw is considered one of the world’s leading concert halls thanks to its unparalleled acoustics and its diverse, high-quality programming. Our mission is to connect and enrich as many people as possible through a sublime musical experience.

Our program includes classical, pop, hip-hop, jazz, children’s concerts, and film music. Each year, we host more than 900 events, attracting over 730,000 visitors. With our passionate and close-knit team, we strive to provide the very best experience for visitors, musicians, and staff.

Who are you?

• You have knowledge and experience in planning, and preferably have knowledge and experience in the hospitality industry and, ideally, in management;
• You’re good at organizing and planning. You also think ahead and are good at identifying when your action is needed. You recognize problems and come up with a plan to solve them;
• You are proficient in using Office and Teams and are meticulous—you could even be called a stickler for detail;
• You have strong verbal and written communication skills, and if you also have intercultural communication skills, we would welcome that;
• You enjoy working with colleagues. When the situation calls for it, you’re willing to make tough choices and don’t put off making decisions;
• You are able to handle confidential and personal information with integrity and professionalism;
• In addition, you have strong interpersonal skills: good social skills, such as empathy and an approachable demeanor. You are able to naturally build rapport with employees while also setting boundaries;
• Proficiency in spoken and written Dutch.

No two people are alike. The Concertgebouw strives to be an organization where everyone feels welcome and safe—where employees are free to be themselves and are given the space and recognition they need to contribute to our mission in their own way:

The Concertgebouw brings together a diverse audience and enriches their lives with a sublime musical experience

That’s why we’re curious to find out who you are!

What will you be doing?

Your main duties and responsibilities are:

• You will serve as the point of contact for the various hospitality staff members—a group of about 125 colleagues who work in food and beverage service, the coat check, as ushers, tour guides, or party managers;
• You will be responsible for communicating with these employees, both by phone and via email and newsletters;
• You will perform scheduling tasks for the various hospitality staff members, such as creating the schedule, assigning work shifts, arranging for sick leave replacements, reviewing expense reports, and processing shift swaps and schedule changes. In addition, you will handle personnel administration;
• Together with your colleagues, you will conduct recruitment and selection interviews for the hospitality/cloakroom team and meet with these employees during performance reviews.

What does your team look like?

You will be part of the Planning Department, a dedicated, enthusiastic, and friendly team with an informal work environment where you’ll communicate and collaborate closely with one another

What do we offer?

• A salary between €2,428 and €3,374 gross per month based on full-time employment (38 hours per week);
• A pension plan;
• A dynamic, informal work environment;
• With the free ticket program, you can attend concerts in what we consider to be the most beautiful concert hall in the Netherlands;
• You can take training courses to keep your knowledge up to date and further your career;
• A bicycle plan up to €749, including VAT;
• The opportunity to take yoga classes or join our running team;

Application Process

Will you be our new colleague? If so, please apply by sending your resume and cover letter tovacature@concertgebouw.nl.

Do you have any questions about the job opening or the application process? Please contact Paul Kop (p.kop@concertgebouw.nl).

We do not appreciate unsolicited sales calls regarding job openings.