Director of Services (Southern Netherlands)
People who fall victim to a crime, traffic accident, or disaster deserve professional and decisive support. An organization that performs under pressure, collaborates closely with partners in the care chain, and continuously innovates to help victims as effectively as possible. As Director of Services, you are the unifying leader behind this mission. You focus on quality, results, and innovation. You translate strategy into action and strengthen our position within the national network. Through your leadership, you ensure that our services—day in and day out—make a meaningful difference for hundreds of thousands of victims and their loved ones.
This will be your job
As Director of Services, you will have overall responsibility for service delivery across five districts and eleven locations in the southern Netherlands, as well as for the national Contact, Advice, and Information Center. As portfolio holder, you are responsible for the national intake processes within our client journey, including crisis management and emergency shelter. In addition, you are responsible for integrating online and in-person services, which are currently organized and managed separately.
You will actively contribute to the organizational strategy and, together with your team, translate it into concrete annual plans for the assigned organizational units. You will inspire managers, staff, and volunteers to provide the best possible assistance to as many victims as possible. In doing so, you will serve as a crucial link between innovation and implementation: you will develop proposals and ensure that improvements and innovations are effectively put into practice.
You will also play a key role in strengthening our position within the national network of partners and collaborators, such as the Public Prosecution Service, the police, municipalities, and safety regions. You navigate administrative and political relationships with ease and represent the organization with authority and vision.
You will report to the board of directors, participate in board meetings in an advisory capacity, and, together with the director for the Northern Netherlands, serve as chair of the collegial management team on a rotating basis.
Through your leadership, you create an environment where professionals and volunteers can perform at their best—taking a hands-off approach when possible, and a hands-on approach when necessary.
This is what it's all about
At Victim Support Netherlands, we provide practical, legal, and psychosocial support to victims of suspected crimes, traffic accidents, or disasters, as well as to the bereaved in cases of suicide and missing persons. We also represent their interests in society.
With over 800 volunteers, 100 interns, and 650 paid staff members, we work every day to support hundreds of thousands of victims and their families—both in person and online. Our core values are expertise, reliability, and decisiveness. In addition to your salary, we offer:
- A one-year contract with an option to renew.
- Training opportunities and access to the Skills Town learning platform.
- A personalized benefits package: 26 additional hours of leave, 8% vacation pay, and an 8.3% year-end bonus—all yours to use as you see fit.
- A first-class NS business card.
- An individual career budget.
Who are you?
We are looking for a strategic leader with vision, innovative thinking, and strong execution skills. Someone who provides direction, inspires confidence, and offers clarity. You have:
- Academic level of work and thinking.
- At least 5 years of work experience in a position at a comparable level.
- Knowledge of service provision and/or the social and legal sectors.
- Experience with administrative and political dynamics.
- A strategic and comprehensive vision, combined with a pragmatic approach.
Any questions?
Do you have any questions about this position? Please contact Quincy Burke (talent acquisition specialist) at 06-290 420 37.
This is us
Victim Support Netherlands - Where your care makes a difference. A listening ear. A keen eye. Practical advice at the right moment. At Victim Support Netherlands, your contribution may seem small at times, but the impact is significant. Your care makes a difference. Whether you’re assisting someone after a traumatic event or supporting colleagues behind the scenes: your dedication matters. At Victim Support Netherlands, you’ll have the opportunity to grow and receive excellent guidance. Together with colleagues, volunteers, and interns, you’ll work at one of our 25 locations across the country. This way, we’re always close by and make a difference every day.
As an employer, Victim Support Netherlands strives for balanced representation in terms of knowledge, experience, age, gender, and background. When you start working with us, we’ll ask you to apply for a Certificate of Good Conduct. We’ll handle the application process, and you can submit a reimbursement claim for the costs.
